Shade Sail FAQ 2

Is the shade sail suitable for outdoor long-term use?

Yes. It’s anti-aging, fade-resistant, and mold/mildew-proof, designed to withstand sun, rain, and humidity for long-term outdoor applications.

Can the shade sail be used for residential and commercial purposes?

Definitely. It’s ideal for backyards, patios, pools, playgrounds, cafes, parking lots, and construction sites—versatile for both home and business use.

How to clean and maintain the HDPE shade sail?

Clean with mild soap and water using a soft brush; rinse thoroughly and air-dry. Avoid harsh chemicals or high-pressure washers that may damage the fabric.

What is the thickness of your HDPE shade sail?

The standard thickness is 130-220g/m², balancing durability and flexibility. Heavy-duty options (250-350g/m²) are available for high-traffic or extreme environments.

Can the shade sail be customized with logos or patterns?

Yes, we provide logo printing, pattern design, or color matching services for bulk orders—ideal for commercial branding or personalized residential use.

How is the shade sail packaged?

Standard packaging: each sail is folded and wrapped in a plastic bag, then placed in a woven bag or carton. Custom packaging is available for bulk orders.

Do you ship to all countries worldwide?

Yes, we offer global shipping via sea, air, or express (DHL, FedEx, UPS). Shipping terms (FOB, CIF, DDP) and costs are negotiable based on your location and order volume.

What are your payment terms?

We accept T/T (Bank Transfer), L/C, and secure payments via Alibaba Trade Assurance.

What is your production lead time?

Standard Products: 7-15 days.

Custom-made Orders: According to the quantity you need after all details are confirmed.

What is your warranty policy?

We offer a strong quality guarantee against manufacturing defects. Our products are built for longevity, If you have any questions after receiving the goods, please feel free to contact us at any time. We will provide you with a solution as soon as possible.